TERMS & CONDATIONS
Acceptance of Terms
By accessing or using our Website, you confirm that:
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You are at least 18 years old or are accessing the Website under the supervision of a parent or legal guardian.
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You agree to comply with these Terms and all applicable laws and regulations in India.
Services Offered
IVAAN provides the following services:
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Interior and exterior design consultation
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Construction and renovation services
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Project management
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Material sourcing and procurement
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Maintenance and repair services
We reserve the right to modify, suspend, or discontinue any part of our services without prior notice.
User Responsibilities
By using our Website, you agree to:
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Provide accurate, complete, and up-to-date information when contacting us or requesting services.
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Use the Website only for lawful purposes and in compliance with all applicable laws and regulations in India.
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Do not engage in any activity that disrupts or interferes with the functionality of the Website, including hacking, spamming, or distributing malware.
Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, designs, and software, is the property of IVAAN or its licensors and is protected under Indian copyright and intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written permission.
Limitation of Liability
IVAAN shall not be liable for any direct, indirect, incidental, or consequential damages arising out of:
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Your use or inability to use the Website.
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Any errors or omissions in the content provided on the Website.
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Any third-party websites linked to or from our Website.
Disclaimer of Warranties
The Website and its content are provided "as is" without any warranties, express or implied. IVAAN does not guarantee the accuracy, completeness, or reliability of any information on the Website. Your use of the Website is at your own risk.
Third-Party Links
Our Website may contain links to third-party websites. These links are provided for your convenience only. IVAAN does not endorse or assume responsibility for any third-party websites' content, privacy policies, or practices.
Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy [insert link] to understand our practices.
Payment Terms
If you purchase services through our Website, you agree to:
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Pay all fees associated with the services.
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Provide accurate billing and payment information.
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Authorize us to charge your payment method for the total amount due.
Termination
We reserve the right to terminate or suspend your access to the Website at any time, without notice, for any reason, including but not limited to a breach of these Terms.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed by the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert City/State, e.g., New Delhi, Delhi].
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms, please contact us at:
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Email: info@ivaan.com
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Phone: +91 7600809821
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Address: TF/28 Earth Icon, near khodiyar nagar char rasta, Vadodara, Gujrat, India.
PRIVACY POLICY
User Responsibilities.
By using our Website, you agree to:
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Provide accurate, complete, and up-to-date information when contacting us or requesting services. Use the Website only for lawful purposes and in compliance with all applicable laws and regulations in India.
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Not engage in any activity that disrupts or interferes with the functionality of the Website, including hacking, spamming, or distributing malware.
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Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy [insert link] to understand our practices.
How We Use Your Information.
We use the information we collect for the following purposes:
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To provide and improve our services.
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To respond to your inquiries and communicate with you.
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To process payments (if applicable).
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To send you promotional materials, updates, and newsletters (if you have opted in).
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To analyze Website usage and improve user experience.
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To comply with legal obligations and protect our rights.
How We Share Your Information.
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We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
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With service providers who assist us in operating our Website and providing our services (e.g., payment processors, hosting providers).
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With legal authorities if required by law or to protect our rights and property.
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With your consent or at your direction.
Data Security.
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We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Your Rights.
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Under Indian law, you have the following rights regarding your personal information:
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Access: You can request a copy of the personal information we hold about you.
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Correction: You can request corrections to any inaccurate or incomplete personal information.
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Deletion: You can request the deletion of your personal information, subject to legal obligations.
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Opt-Out: You can opt out of receiving promotional communications from us at any time.
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To exercise these rights, please contact us at info@ivaan.org.
Cookies and Tracking Technologies.
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We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files stored on your device that help us analyze Website traffic and remember your preferences. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our Website.
Children's Privacy.
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Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
Third-Party Links.
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Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.
REFUND POLICY
General Policy
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Refunds are processed only under specific circumstances, as outlined in this policy.
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All refund requests must be submitted in writing to info@ivaan.org within 7 days of the issue arising.
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Refunds, if approved, will be processed within 14 business days.
Eligibility for Refunds
Refunds may be considered in the following scenarios:
Service Cancellation by IVAAN
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If IVAAN cancels a project or service before commencement, a full refund will be issued.
Client Cancellation
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If the client cancels a project or service before work has begun, a partial refund may be issued, subject to administrative or processing fees.
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If the client cancels after work has commenced, no refund will be issued, and the client will be responsible for payment of all work completed up to the cancellation date.
Service Dissatisfaction
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If the client is dissatisfied with the services provided, they must notify IVAAN in writing within 3 days of project completion.
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IVAAN will review the complaint and may offer a partial refund, additional services to rectify the issue, or other compensation at its discretion.
Payment Errors
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If an overpayment or duplicate payment is made, IVAAN will refund the excess amount upon verification.
Non-Refundable Services
The following are non-refundable:
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Consultation fees.
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Costs of materials or third-party services already purchased or rendered.
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Payments for work completed, even if the project is terminated early by the client.
Refund Process
To request a refund, please follow these steps:
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Contact Us: Send an email to info@ivaan.org with the subject line "Refund Request" and include the following details:
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Your name and contact information.
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Invoice or payment reference number.
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Reason for the refund request.
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Supporting documentation (if applicable).
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Review Process: IVAAN will review your request and may contact you for additional information. We aim to respond to refund requests within 7 business days.
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Refund Approval: If your request is approved, the refund will be processed using the original payment method or via bank transfer, depending on the circumstances.
Exceptions
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Refunds will not be issued for delays caused by factors beyond IVAAN's control, such as natural disasters, government regulations, or third-party delays.
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Refunds will not be issued for changes in client preferences or requirements after work has commenced.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
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Email: info@ivaan.com
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Phone: +91 7600809821
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Address: TF/28 Earth Icon, near khodiyar nagar char rasta, Vadodara, Gujrat, India.